Privacy Policy

1. Information We Collect

We collect information you provide directly, information collected automatically when you use our site, and information from third parties that help us operate our services.

• Account and Contact Information: name, email address, phone number, company (optional), and shipping address when you create an account or place an order.
• Order and Payment Information: details about the products or custom 3D prints you purchase. Payment card details are processed securely by our payment providers (such as Stripe) and are not stored on our servers.
• 3D Models and Uploads: files you upload for custom 3D printing (e.g., STL, OBJ), associated print specifications, and configuration choices.
• Technical and Usage Data: IP address, browser type, device information, pages visited, and how you interact with our site (used for security, analytics, and improving our services).
• Support and Communication: messages, emails, and other communications you send to us (for example, questions about an order or quote).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To process orders and payments and fulfill shipments.
• To review and produce your custom 3D print jobs.
• To send order updates, quotes, confirmations, and other service emails.
• To provide customer support and respond to your requests.
• To maintain the security and integrity of our systems.
• To analyze usage and improve our website, products, and services.
• To comply with legal obligations and enforce our terms, policies, and agreements.

3. Legal Bases for Processing

Depending on your location, we may rely on different legal bases to use your information, including:

• Performance of a contract (e.g., to process and deliver your order).
• Legitimate interests (e.g., to improve our services, prevent fraud, and secure our systems).
• Compliance with legal obligations (e.g., tax, accounting, or regulatory requirements).
• Your consent, where required by law (e.g., certain marketing or cookies if implemented in the future).

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business and provide our services:

• Service Providers: including hosting and infrastructure providers (for example, Supabase, Netlify), payment processors (for example, Stripe), email service providers (for example, Resend), and analytics or logging services.
• Shipping and Logistics Partners: carriers and logistics providers that deliver your orders.
• Professional Advisors: such as lawyers, accountants, or auditors where reasonably necessary.
• Legal and Safety: if required by law, legal process, or to protect our rights, property, or safety, or that of our customers and the public.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of all or a portion of our business.

5. Cookies and Tracking

Our site may use cookies and similar technologies to enable core functionality (such as keeping you signed in), improve performance, and understand how the site is used. If we implement additional analytics or marketing cookies in the future, we will update this Privacy Policy and, where required, provide you with appropriate choices.

6. Data Retention

We keep your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax or accounting records). We may retain certain order details and basic account information for recordkeeping and to comply with legal obligations. 3D model files and related configuration data that you submit for custom 3D printing are generally retained for up to one (1) year after your last interaction with the relevant order so that we can support reprints, follow-up questions, and quality review. After that period, we may delete or irreversibly anonymize such files, subject to any legal obligations that require longer retention.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data, or to object to or limit certain processing.

You can:

• Update certain account details directly in your Maker305 profile.
• Contact us using the details below to request access, correction, or deletion of your information, subject to applicable legal exceptions.
• Opt out of non-essential marketing communications by using any unsubscribe link provided in those messages (if implemented).

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us so we can take appropriate action.

9. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption and access controls provided by our infrastructure and payment partners. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Users

Maker305 is based in Miami, Florida, USA. If you access our services from outside the United States, your information may be processed and stored in the United States and other jurisdictions, which may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Maker305
Miami, Florida, USA
Email: support@maker305.com

This Privacy Policy is provided for informational purposes and does not constitute legal advice. You should consult with your own legal counsel to ensure compliance with applicable laws.